Office Cleaner

DE-CLUTTERING SERVICES IN WESTON-SUPER-MARE

If you have any questions about any of the services we offer, please feel free to get in touch by using the button below. Alternatively to save time, have a look at our frequently asked questions below to see if you question has already been answered!

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FAQS

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WHAT AREAS DO YOU COVER?

For regular weekly cleaning or gardening we cover all of Weston-super-Mare and the surrounding local area. For bigger one off jobs we will go a bit further afield if necessary.

WHAT ARE YOUR WORKING HOURS?

The standard hours are 9:00 until 17:00, Monday to Saturday. We will work Sundays and Bank Holidays if absolutely necessary or in an emergency, but charge an extra 50% on our hourly fee.

See our other fees, here.

DO YOU BRING YOUR OWN PRODUCTS AND EQUIPMENT OR DO WE NEED TO PROVIDE OUR OWN?

We have found that customers regularly prefer to provide their own products, as they often like specific things used on parts of their house, but if necessary we can bring our own for an extra charge of £2 per visit. All products and equipment are provided as standard with our End of Tenancy and Deep Cleans.

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HOW MANY CLEANERS WILL IT TAKE TO CLEAN MY PROPERTY?

Regular domestic cleaning is usually performed by one of us, but we will both come for End of Tenancy cleans. There will never be more than 2 people from our team in your home during a clean.

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DO YOU HAVE A MINIMUM LENGTH OF VISIT?

Yes, we have a minimum time of one hour per visit, depending on what you require.

IS IT A PROBLEM IF I HAVE PETS IN THE HOUSE?

No, Helping Hands are all animal lovers.

DO I HAVE TO WAIT IN FOR YOU TO ARRIVE OR CAN I LEAVE MY KEY WITH YOU?

We do have a key holding policy, so we can visit while you are at work or otherwise unavailable.

HOW DO I PAY?

Payment is usually made by bank transfer or cash, although cheques are accepted.  For regular cleaning or gardening, we can send an invoice, either by post or email, to be paid at the end of every month if you prefer.

ARE YOU INSURED?

Yes, our public liability insurance is up to the value of £1,000,000. We also have product liability insurance and a key holding policy.

DO I GET LOCKED INTO A CONTRACT?

No, for domestic cleaning we simply charge by the hour, and are very flexible with changing times and cancellation.

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DO YOU CLEAN WINDOWS?

Yes we do clean the insides of windows as part of our End of Tenancy Cleaning service, but there is a height restriction on this task as we are only insured to clean at normal window height without the use of ladders (or any other instrument to increase height) and cleaning poles.

DO YOU CLEAN OVENS?

Yes we do, however this is charged separately from regular cleaning, or can be included as part of the End of Tenancy or Deep Cleaning package.

Question hasn't been answered? Get in touch with us by using the contact form below or call us.

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CONTACT

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If you are looking for de-cluttering services in Weston-super-Mare and beyond, look no further than Helping Hands. Please note, we aim to respond to all email and form enquiries within 48 hours. If your request is urgent, please give us a call on the number below and we will get back to you as soon as possible.

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